Welcome to our FAQ page. To help you quickly understand the shopping process, delivery service, return and exchange policy, and product information, we’ve compiled answers to the most frequently asked questions.
1. What products do you sell?
We specialize in selling a variety of high-quality chairs. Our products combine comfort, durability, and modern design, suitable for homes, offices, and commercial spaces.
2. Why are the prices so low?
To thank our customers for their continued support, we are currently holding a clearance sale.
Due to ongoing losses, we have decided to clear out our inventory at a loss, selling a large number of items at prices significantly lower than market prices. This is a limited-time promotion; stock is limited, and some popular items may not be restocked after they sell out.
3. How long does it take to ship my order?
All orders will be processed after payment confirmation.
Order processing time: Same day processing
Most orders are reviewed, packaged, and shipped on the same day they are placed.
4. How long does delivery take?
Standard delivery time within the United States is typically:
2 business days
Actual delivery time may vary slightly due to weather, holidays, peak shipping seasons, or delivery arrangements for remote areas.
5. Which logistics companies do you use?
To ensure fast and safe delivery, we typically work with major U.S. logistics carriers, including:
UPS, FedEx, and USPS
The system will automatically select the most suitable logistics service provider based on the delivery address and package status.
6. How do I check my order status?
After your order is shipped, the system will send you an order update notification.
You can view the following on your order page:
Order Status, Shipping Status, Tracking Information, Estimated Delivery Time
Logistics information updates usually take some time to synchronize; please be patient.
7. Does the product require assembly?
Some chair products may require simple assembly.
If the product requires assembly, the following are usually included in the package:
Installation Instructions, Required Basic Accessories, Assembly Steps Guide
Most products can be assembled in a short time.
8. What should I do if I find the product damaged upon receipt? If you receive a product with the following issues:
Shipping damage
Missing accessories
Manufacturing defects
Incorrect shipment
Please contact our customer service team as soon as possible, providing relevant photos and order information. We will assist you in resolving the issue.
9. Can I return this item?
Yes.
We offer:
30-day return guarantee
Items meeting the return conditions can be returned within 30 days of receipt.
Please ensure the item is in good condition and meets the return policy requirements.
10. How long does it take for my refund to arrive?
After your refund application is approved:
The refund will be returned to the original payment method within 3 business days.
The exact arrival time may be affected by the processing speed of the bank or payment institution.
11. How do I cancel my order?
If your order has not yet been shipped, you can contact customer service to cancel it.
If your order has already been shipped, you will need to follow the return process for a refund.
Thank you for your support and trust! We will continue to provide you with high-quality products, reliable service, and a pleasant shopping experience.