Thank you for choosing our products. To protect your shopping rights, we have established the following refund and return policy. Please read this policy carefully before applying for a return or refund to understand the relevant procedures and conditions.
I. 30-Day Return Guarantee
We hope every customer is satisfied with their purchase. If you are not satisfied with the product you received, you can apply for a return within 30 days of receiving it.
Return Application Period: Calculated from the date of receipt of the goods; A return application must be submitted within 30 days; Return applications submitted after 30 days may not be processed.
II. Products Eligible for Return
To ensure smooth return processing, returned products must meet the following conditions:
The product is in normal condition;
Not intentionally damaged;
Retains its original functionality;
Retains the original packaging and accessories as much as possible;
Does not affect resale.
Upon receiving the returned product, we will inspect and review it.
III. Returns May Not Be Possible in the Following Situations
Return requests may be rejected, including but not limited to:
The 30-day return period has expired;
The product is damaged due to human error;
The product is missing important parts;
The product has undergone abnormal use;
The product is severely worn due to customer reasons;
Valid order information cannot be provided.
IV. Damaged or Incorrectly Shipped Goods
If you find the following problems upon receiving the goods:
The goods were damaged during transportation;
The wrong goods were received;
The goods have obvious quality problems;
Please contact our customer service team as soon as possible after receiving the goods and provide relevant photos or descriptions. We will assist you with the return and exchange process.
V. Refund Processing Procedure
After your refund request is approved, we will process it according to the following procedure:
Review Time: We will inspect the returned goods upon receipt;
The review is usually completed within 1-2 business days.
Refund Arrival Time:
The refund will be returned to the original payment method within 3 business days after the review is approved.
The specific arrival time may be affected by the processing speed of the bank, credit card institution, or payment platform.
VI. Refund Amount Explanation
Orders meeting the refund criteria will receive:
A refund of the purchase price;
The following fees may not be refunded:
Additional shipping fees incurred due to customer reasons;
Non-standard shipping surcharges;
Other fees beyond the scope of this policy.
VII. Clearance Sale Items Explanation
To thank our customers for their continued support, we are currently conducting a special clearance sale.
Due to ongoing losses, we have decided to clear out inventory at a loss. Some items will be sold at prices significantly lower than market prices. Despite the substantial discounts, we will still provide after-sales service guarantees for eligible orders in accordance with this refund and return policy.
Please note:
Limited quantities of clearance items;
Some items may not be restocked;
While supplies last;
Return review standards are the same as for regular items.
VIII. Return Process
To apply for a return, please follow these steps:
Step 1: Submit an Application
Contact our customer service team and provide:
Order number;
Purchaser’s name;
Contact information;
Reason for return;
Product photos.
Step 2: Awaiting Review
Customer service will provide further processing instructions after review.
Step 3: Returning the Goods
Return the goods to the designated address according to the provided return instructions.
Step 4: Refund Processing
The refund process will be initiated after the goods have been inspected and accepted.
IX. Order Cancellation
If your order has not yet been shipped, you can apply to cancel it.
If your order has already been shipped, you will need to follow the return process.
X. Statement of Liability
We reserve the right to refuse a refund or return request in the following circumstances:
Fraudulent behavior;
Abuse of the return policy;
Providing false information;
Failure to meet the conditions stipulated in this policy.
XI. Right to Modify the Policy
We reserve the right to modify and update this refund and return policy in accordance with business development and legal requirements. The updated policy will take effect immediately after being published on the website.
XII. Contact Us
If you have any questions about refunds, returns, or after-sales service for your order, please contact us through the website’s customer service channels.
Phone: 4026891455
Address: 5651 MAASS RD, PAPILLION, NE, 68133
Email: sandra.stepanek@sitloft.shop
Thank you for your support and trust. We are committed to providing our customers with high-quality products, reliable service, and a worry-free shopping experience. Your satisfaction is our ongoing goal.